Privacy Policy

1. Information We Collect

When you contact us or request a consultation or appointment, we may collect information such as:

• Full name
• Mobile/telephone number
• Email address
• Preferred time for contact
• Appointment or consultation details
• Information voluntarily provided by you regarding your eye-care requirements

If you contact us through a Facebook or Instagram advertisement or Meta instant form, the information you submit through that form may be shared with us so that we can respond to your enquiry.

2. How We Use Your Information

We may use the information you provide to:

• Contact you regarding your enquiry or consultation request
• Schedule or confirm appointments
• Provide information about our eye-care services
• Respond to questions or requests
• Follow up regarding cataract surgery or other eye-care requirements
• Provide appropriate patient-support and administrative services
• Improve our website and communication with patients

We will use personal information only for legitimate and relevant purposes connected with our services and your interaction with us.

3. Medical Information

Medical or health information provided during a consultation, examination or treatment is handled as part of your patient care and hospital records.

We do not require you to provide detailed medical information through a general online advertising enquiry form. Clinical information can be obtained and assessed appropriately during consultation.

4. Sharing of Information

We do not sell or rent your personal information.

We may share information when reasonably necessary for:

• Providing our services
• Operating our website or digital systems
• Responding to your request
• Providing appointment or patient-support services
• Complying with applicable law
• Responding to requests from competent authorities

Information submitted through Facebook or Instagram lead forms may also be processed by Meta according to its applicable privacy policies.

5. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to:

• Improve website functionality
• Understand website usage
• Analyse website performance
• Support digital advertising or analytics

You may be able to control cookies through your browser settings.

7. Communication and Follow-up

By submitting your contact details through our website, online enquiry form, Facebook or Instagram lead form, you understand that our hospital team may contact you by telephone, SMS, WhatsApp or email regarding your enquiry, consultation or appointment.

For appointment and enquiry-related communication, our hospital team may contact you on 8985657102.

Such communications are primarily intended to respond to your enquiry, coordinate appointments, provide requested information, or assist with your healthcare-related interaction with the hospital.

We do not interpret your submission of an enquiry or appointment form as unrestricted consent to receive unrelated promotional or marketing communications.

You may request that we stop certain communications, subject to communications that are necessary for providing services, managing your appointment, maintaining patient records, or fulfilling legal obligations.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for providing services, maintaining appropriate records, resolving disputes, complying with legal or regulatory requirements, or protecting our legitimate interests.

9. Your Privacy Rights

Subject to applicable law, you may contact us regarding your personal information, including requests relating to:

• Access to your personal information
• Correction or updating of inaccurate information
• Withdrawal of consent where applicable
• Deletion of information where it is no longer required and where deletion is legally permissible

If you wish to withdraw consent for a particular communication or request deletion of information that is no longer required, please contact us using the details provided below.

10. Third-Party Services

Our website and digital communications may use third-party services such as:

• Website hosting providers
• Analytics services
• Appointment systems
• Advertising platforms
• Communication services
• Social media platforms

Such third parties may process information according to their own applicable terms and privacy policies.

11. Children's Privacy

Our website and online enquiry forms are not intended to knowingly collect personal information from children independently without appropriate involvement of a parent or legal guardian.

Where services are requested for a child, information may be provided by the child's parent or legal guardian.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements.

Any updated version will be published on this page with the revised “Last Updated” date.

13. Grievance / Privacy Contact

If you have any concerns regarding the collection, use, storage or handling of your personal information, or if you wish to raise a privacy-related grievance, you may contact us using the details below.

We will review and respond to privacy-related requests and grievances within a reasonable period, subject to applicable law and the nature of the request.